Shipping & Delivery Policy - Aushadhi Chai Wala

Shipping & Delivery Policy

Last Updated: [25, November, 2025]

At Aushadhi Chai Wala, we aim to deliver high-quality products to your doorstep as quickly and safely as possible. This Shipping & Delivery Policy explains how we process, handle, and deliver your orders.

1. Order Processing Time

Orders are usually processed within:

  • 1–2 business days (excluding Sundays and public holidays).
  • Orders placed after working hours will be processed the next business day.

2. Shipping Time

Estimated delivery time after dispatch:

  • Local (within city): 2–3 business days
  • Within State: 3–5 business days
  • National (India-wide): 5–7 business days

Delivery times may vary based on your location, courier delays, holidays, or other external factors.

3. Shipping Charges

  • Shipping charges (if any) will be displayed during checkout.
  • Free shipping may be offered during promotions or on minimum order values.

4. Order Tracking

  • You will receive a tracking link via SMS/email once the order is shipped.
  • You can use the tracking number to monitor real-time delivery status.

5. Delivery Attempts

Our courier partners will attempt delivery:

  • 2–3 times before the package is returned to us.
  • Customers are responsible for answering calls and receiving deliveries on time.

6. Incorrect or Incomplete Address

  • We are not responsible for delays or failed deliveries caused by incorrect/incomplete addresses.
  • Additional charges may apply for re-shipping.

7. Damaged or Missing Items

If your order arrives damaged or with missing products:

  • Notify us within 24–48 hours of delivery.
  • Provide photos/videos as proof.
  • We will investigate and provide a replacement or resolution.

8. International Shipping

Currently, we do not offer international shipping. We ship only within India.

9. Delays Beyond Our Control

We are not responsible for delays caused by:

  • Natural disasters
  • Weather conditions
  • Courier strikes
  • Government restrictions
  • Unexpected logistical issues

10. Contact Us

If you have questions about shipping or delivery, contact us:

  • Aushadhi Chai Wala
  • Email: [info@aushadhichaiwala.com]
  • Phone: [xxxxxxxxxx]
  • Address: [India]
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